Refund & Returns Policy

Effective date: 12 October 2026

We want you to receive the correct product in working condition. This policy explains returns, refunds and warranty support for purchases from ITMind Computers.

Returns within 7 days

Please request a return within 7 days of delivery or store collection if your item is faulty or you received an incorrect item. Our store returns policy covers faulty or incorrect items only; we do not accept change-of-mind returns.

How to request a return

Send a return or refund request with your order number, product name, a description of the issue and your contact details. You can also visit ITMind Computers at 156/3/C, Ragama Road, Kadawatha.

Please contact us before sending an item back so we can arrange the return and explain the next steps. Keep the item, accessories and packaging available for assessment.

Return delivery costs

ITMind pays the return delivery cost for confirmed faulty or incorrect items. Contact us to arrange return delivery before posting the item.

Refunds

We assess the reported issue and confirm the outcome with you. Approved refunds are processed within 7–14 business days after approval.

Warranty support

Warranty claims follow the warranty stated for each product. The 7-day return request period does not replace or shorten an applicable product warranty. Contact us with your order reference for warranty support.

Your consumer rights

This policy does not limit any rights or remedies available under applicable Sri Lankan consumer law.